General Trading Rules
Explains the platform's basic trading rules, including the sequence of placing an order, making payment, shipping, and confirming receipt.
Column
Trading CenterAga International Trade Center
Brands: Longning Agarwood, Zhongzhong Agarwood · Industry Support: Agarwood Import & Export Association
Helpline: 159-2008-9813, 199-2452-9813 · Email: zm981398@qq.com
Other sub-sections in this column
Product Grading Standards
Grading criteria based on origin, oil content, and aromatic profile for reference during selection.
Direct Connection to Origin
Overview of platform integration with regional partners and how direct connections streamline the supply chain.
Price Transparency Mechanism
Details on how product prices are marked and how we notify you of any adjustments.
Shipping & Delivery Times
List shipping methods, estimated delivery times, and packaging protection measures by region.
Inspection and Receipt
Explain the package inspection steps at delivery and the process for reporting issues.
Return & Exchange Policy
Define the scope, conditions, and time limits for the 7-day no-reason return policy.