All Subcategories
100 Columns: A Comprehensive Guide to Agarwood Selection, Trading, Base Operations, and Research
common11Sub-section
General Trading Rules
Explains the platform's basic trading rules, including the sequence of placing an order, making payment, shipping, and confirming receipt.
Product Grading Standards
Grading criteria based on origin, oil content, and aromatic profile for reference during selection.
Direct Connection to Origin
Overview of platform integration with regional partners and how direct connections streamline the supply chain.
Price Transparency Mechanism
Details on how product prices are marked and how we notify you of any adjustments.
Shipping & Delivery Times
List shipping methods, estimated delivery times, and packaging protection measures by region.
Inspection and Receipt
Explain the package inspection steps at delivery and the process for reporting issues.
Return & Exchange Policy
Define the scope, conditions, and time limits for the 7-day no-reason return policy.
Bulk Procurement Channel
Bulk procurement process and contact methods for incense studios, tea spaces, and corporate gift services.
Merchant Onboarding Guidelines
Overview of qualifications and verification procedures required from regional partners and merchants for platform onboarding.
Resolve Dispute
List common dispute types, evidence requirements, and platform mediation procedures.
Import and Export Compliance Statement
Overview of compliance requirements for agarwood imports/exports and the platform's assistance scope for document handling.