Chenxiang International Trading Center
Privacy Policy – Chenxiang International Trading Center

Privacy Policy

PRIVACY POLICY

The International Agarwood Trading Center (International Agarwood Exchange) is committed to protecting your personal information. This policy explains how we handle your data during browsing, inquiries, and ordering. Please read it before using our services.

1. Scope of Information Collection

  • Online Message: The name, contact details, and message you provide will be used solely to respond to your inquiry.
  • Order Details: Recipient Name, Contact Number, Delivery Address, and Order Items. This information is used solely for fulfillment, delivery, and after-sales support.
  • Cart history: Your added items and quantities are stored in your local browser for checkout summary.

2. How We Use Your Information

  • Handle your product inquiries, traceability verification requests, and after-sales claims.
  • Complete order confirmation, shipping notifications, and delivery scheduling.
  • Used to retain transaction records and handle consumer complaints within the scope permitted by laws and regulations.

3. Information Sharing and Disclosure

  • To complete delivery, your required shipping information will be shared with the logistics carrier for fulfillment purposes only.
  • We will not sell, rent, or disclose your personal information to third parties unless required by law or with your explicit consent.

IV. Information Security

  • We implement necessary security measures, including access controls and encryption for data in transit, to protect the personal information we collect.
  • Order and message data are retained for a period determined by business needs. Data exceeding this retention period will be deleted or anonymized.

5. Your Rights

  • View and update your submitted contact and shipping information.
  • You may request deletion of your online messages and order contact information you no longer need.
  • You may submit the above request via our hotline; we will respond within one business day.

VI. Terms Updates and Contact Information

  • If these terms are updated, the revised content will be posted on this page.
  • 地址：深圳宝安智荟城；服务热线：159-2008-9813、199-2452-9813；邮箱：zm981398@qq.com；网址：Www.cx9813.cn、Www.zzcx9813.com、Www.lncx9813.cn、Www.9813cx.xyz。