Return & Exchange Policy

General Trading Rules

Explains the platform's basic trading rules, including the sequence of placing an order, making payment, shipping, and confirming receipt.

Product Grading Standards

Grading criteria based on origin, oil content, and aromatic profile for reference during selection.

Direct Connection to Origin

Overview of platform integration with regional partners and how direct connections streamline the supply chain.

Price Transparency Mechanism

Details on how product prices are marked and how we notify you of any adjustments.

Shipping & Delivery Times

List shipping methods, estimated delivery times, and packaging protection measures by region.

Inspection and Receipt

Explain the package inspection steps at delivery and the process for reporting issues.